I Invited a User to the Dashboard. Why Didn’t They Receive an Email?

If you invited someone to your Dashboard and they didn’t receive the invitation email, their address may be on Mailgun’s suppression list. This means Mailgun has blocked the message from being sent due to a previous delivery issue or user action.

Why This Might Happen

1. 📪 Mailgun automatically adds an address to the suppression list if it encounters a hard bounce, such as:
   • The email address doesn’t exist (possibly due to a typo).
   • The domain is invalid.
   • The mailbox is no longer active or misconfigured.
2. 🚫 The recipient previously marked a message as spam.
3. 📤 If unsubscribe tracking is enabled, Mailgun may suppress emails to users who previously opted out, even if the message type has changed.

What You Can Do Next

If the issue has been resolved (e.g., the email address is now valid or the user is ready to receive messages again), please reach out to our Support team. We can help remove their email address from the suppression list! 🙌🏽